Terms of Service
Terms of Service & Terms and Conditions: Effective Date: 25th September 2024
Welcome to SvesTech Ltd. These Terms of Service (“Terms”) govern your access to and use of our Software as a Service (SaaS) Ai systems, services, websites, and other products (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.
Please read these Terms carefully.
Acceptance of Terms
By accessing, using, or subscribing to the Services provided by SvesTech Ltd, you accept and agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our Services.
Modifications to Terms
We reserve the right to modify or update these Terms at any time. Any changes will be posted on our website, and will be updated accordingly. Continued use of the Services after changes are posted constitutes your acceptance of the new Terms.
Services Provided
SvesTech Ltd provides access to Ai-powered SaaS solutions for businesses, including but not limited to KnoxxAi. We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services solely for your internal business purposes, subject to these Terms.
User Responsibilities
By using the Services, you agree to:
- Provide accurate and complete information during registration and keep your account information up to date.
- Use the Services only for lawful purposes and in compliance with all applicable laws and regulations.
- Protect the confidentiality of your account login credentials.
- Notify us immediately if you suspect any unauthorised access to your account.
Not reverse-engineer, modify, or tamper with our Services in any way.
Subscription, Fees, and Payment
- Access to our Services may require a subscription or one-time fee. Pricing details and payment terms are provided at the time of purchase or subscription.
- All payments must be made in accordance with the terms set forth in the invoice or subscription page.
- Failure to pay fees when due may result in suspension or termination of your access to the Services.
Service Level Agreement (SLA)
We aim to provide continuous and uninterrupted access to our Services. However, we do not guarantee that the Services will always be available, error-free, or secure. Any specific uptime guarantees, or performance metrics will be outlined in a separate Service Level Agreement (SLA).
Data Protection and Privacy
Your privacy is important to us. Our collection, use, and processing of personal data are governed by our Privacy Policy, which you can find (https://knoxxai.com/privacy-policy/).
As part of using the Services, you may be required to process data on behalf of your users. You are responsible for ensuring that all such data is processed in compliance with the UK General Data Protection Regulation (UK GDPR) and any other applicable data protection laws. If applicable, a Data Processing Agreement (DPA) will be provided and must be signed to ensure compliance.
Intellectual Property
- Ownership: All intellectual property rights in and to the Services, including any software, content, and trademarks, are owned by SvesTech Ltd or its licensors.
- License to Use: You are granted a non-exclusive, non-transferable license to use the Services for your internal business purposes, if you comply with these Terms.
- Restrictions: You may not copy, distribute, modify, reverse-engineer, or create derivative works from the Services, unless expressly permitted by us in writing.
Termination
We may terminate or suspend your access to the Services at our sole discretion, with or without notice, if you breach these Terms, fail to make payments when due, or engage in any conduct that we deem harmful to our Services.
Upon termination, you must immediately stop using the Services, and any outstanding fees become due.
Limitation of Liability
To the fullest extent permitted by law, SvesTech Ltd will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Services.
Our total liability to you, whether in contract, tort, or otherwise, will not exceed the amount you have paid to SvesTech Ltd in the past 12 months for the Services.
Indemnification
You agree to indemnify, defend, and hold harmless SvesTech Ltd, its officers, directors, employees, and agents, from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Dispute Resolution
In the event of a dispute between the Parties regarding these Terms or the use of the Services, the Parties agree to first attempt resolution through amicable negotiations. If resolution is not achieved within 30 days, the dispute will be referred to binding arbitration under the rules of the London Court of International Arbitration (LCIA).
Third-Party Services
The Services may include integrations with third-party platforms or services. SvesTech Ltd is not responsible for the performance or terms of service of any third-party services you use in conjunction with the Services.
Entire Agreement
These Terms, along with our Privacy Policy, any applicable SLA, and DPA (if required), constitute the entire agreement between you and SvesTech Ltd with respect to your use of the Services, superseding any prior agreements or understandings.
Contact Information
If you have any questions regarding these Terms or wish to contact us, please email us at info@svestech.com.
SvesTech Ltd