VividWorldTravel.com, a specialist in bespoke travel experiences, struggled with vague and incomplete customer enquiries spread across WhatsApp, Facebook, and their website, leading to wasted agent time, slow responses, and lost sales. By implementing KnoxxAi’s omnichannel AI assistant, they unified communication across platforms, automated lead qualification, and enabled real-time agent handoffs – transforming their enquiry process into a streamlined, data-rich experience. As a result, they saw qualified enquiries jump from 42% to 87%, response times drop from 3 hours to under 15 minutes, and lead conversion rates rise significantly – all while giving their agents more time to focus on crafting unforgettable holidays.